Privacy Policy Arya88 — Malaysian Player Data Protection

1. Introduction

Arya88 ("we," "platform," or "Arya88") takes the privacy of every Malaysian player seriously. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use the Arya88 online Sports Betting and casino platform.

By registering an account or using any of Arya88's services, you agree to the collection and processing of your personal information as described in this Policy. If you do not agree, please refrain from using the Arya88 platform and contact us to close your account if applicable.

This policy should be read together with Terms & Conditions Arya88 and the page Responsible Gaming which together form the complete framework of the agreement between you and Arya88.

2. Personal Data We Collect

Arya88 collects various types of information to provide a secure, fair, and smoothly operating service. Below are the categories of data we collect:

2.1 Information You Provide Directly

• Registration information: Full name, date of birth, email address, Malaysian mobile number.
• KYC verification documents: MyKad or passport copy, proof of current address.
• Financial information: eWallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay) or bank account details for processing deposits and withdrawals via DuitNow, FPX, Maybank2u, or CIMB Clicks.
• Communications: The content of messages you send to the Arya88 support team via live chat, email, or phone.

2.2 Automatically Collected Information

• Technical data: IP address, device type, operating system, web browser version.
• Usage data: Pages visited, session duration, features used, matches viewed.
• Transaction data: Deposit, withdrawal, betting, and winnings history on the Arya88 platform.
• Cookie data: Information collected through cookies and tracking technologies as described in Section 7.

2.3 Data from Third-Party Sources

• Verification information from KYC service providers used by Arya88.
• Blacklist screening data from recognised fraud prevention bodies.
• Information from financial institutions related to the processing of legitimate transactions.

3. How Arya88 Uses Your Data

Arya88 only uses Malaysian players' personal data for legitimate, stated purposes. The following are the primary purposes for which data is used:

3.1 Service Provision and Management

• Creating and managing Arya88 player accounts.
• Processing deposits and withdrawals via Touch 'n Go, DuitNow, GrabPay, FPX, Boost, ShopeePay, Maybank2u, and CIMB Clicks.
• Providing access to all Arya88 products including Sports Betting, live casino, table games, e-sports, and virtual sports.
• Processing and settling bets, and crediting winnings to player accounts.

3.2 Identity Verification and Security

• Implementing the KYC process to verify the identity and age of players.
• Detecting and preventing fraud, money laundering, and suspicious activity.
• Protecting the integrity of the Arya88 platform against abuse and bonus fraud.
• Ensuring that only individuals aged 18 and above are permitted to use the platform.

3.3 Customer Support

• Responding to enquiries and resolving issues raised with the Arya88 support team.
• Maintaining records of communications for quality assurance and training purposes.
• Handling complaints fairly and efficiently.

3.4 Legal and Regulatory Compliance

• Complying with legal reporting requirements applicable to platform operators such as Arya88.
• Disclosing information to the relevant authorities where required by law.
• Meeting applicable financial record-keeping requirements.

3.5 Platform Improvement & Communications

• Analysing usage patterns to improve the player experience at arya88.
• Sending transaction notifications, account updates, and important security information.
• Sending marketing communications to players who have given their consent (which may be withdrawn at any time).

4. Sharing Data with Third Parties

Arya88 does not sell, rent, or transfer Malaysian players' personal data to third parties for their own marketing purposes. However, we may share data with the following parties in limited and lawful circumstances:

4.1 Trusted Service Providers

Arya88 works with third-party service providers that help us operate the platform. These include payment service providers for processing transactions via Touch 'n Go, GrabPay, DuitNow, FPX, and other methods; KYC verification service providers; licensed casino and Sports Betting software providers; as well as IT infrastructure and cybersecurity services. All third parties are bound by strict confidentiality agreements and may only use shared data for the purposes we direct.

4.2 Legal Requirements

Arya88 may disclose player data to authorities, law enforcement agencies, or judicial bodies when required to do so by law, court order, or valid regulatory directive. In such circumstances, we will disclose only the minimum information necessary.

4.3 Fraud Prevention

To protect Malaysian players and the integrity of the Arya88 platform, we may share certain information with recognised fraud prevention bodies and betting industry organisations where there is reasonable grounds to suspect fraudulent activity, money laundering, or platform abuse.

5. Data Security at Arya88

Arya88 implements comprehensive technical and organisational security measures to protect the personal data of Malaysian players against unauthorised access, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• 256-bit SSL Encryption: All data transmitted between your device and arya88's servers is encrypted using the latest TLS protocol.
• Data encryption at rest: Sensitive data such as card numbers and bank account details are stored in encrypted form within our database.
• Firewall and intrusion detection systems: Arya88 servers are protected by multiple layers of cybersecurity defence.
• 24/7 Monitoring: Our security team continuously monitors platform activity to detect any threats.

5.2 Organisational Security Measures

• Least-privilege access principle — staff are granted access only to the data required for their specific role.
• All Arya88 staff who handle player data undergo regular data protection training.
• Regular security audits conducted by independent third parties to assess and strengthen data protection.
• A clear incident response procedure in the event of any security breach.

While Arya88 implements all reasonable security measures, no online system can be guaranteed 100% secure. We encourage Malaysian players to also protect their accounts by using strong passwords, keeping login credentials confidential, and contacting Arya88 support immediately if they suspect any suspicious activity on their account.

6. Data Retention and Deletion

Arya88 retains the personal data of Malaysian players only for as long as necessary for the purposes set out in this Policy, or to meet applicable legal obligations.

6.1 Data Retention Period

As a general rule, active Arya88 player account data is retained for as long as the account remains active. Following account closure, certain data may be kept for an additional period based on legal requirements — financial and transaction records are typically retained for seven years for compliance and audit purposes.

6.2 Deletion Upon Request

Arya88 players may request deletion of their personal data by contacting us at support@arya88.site. However, deletion requests may not be fully fulfilled if the data is required to meet legal obligations, resolve outstanding disputes, or prevent fraud. We will inform you of any data that cannot be deleted and the reasons why.

7. Cookies and Tracking Technologies

Arya88 uses cookies and similar tracking technologies to enhance the experience of Malaysian players on our platform. The following are the types of cookies we use:

You can manage your cookie settings through your web browser settings. Disabling certain cookies may affect the functionality of the Arya88 platform. For more information on managing cookies, please refer to your web browser's help guide.

8. Player Rights Regarding Personal Data

As an Arya88 player whose data we process, you have the following rights regarding your personal information:

8.1 Right of Access

You have the right to request a copy of the personal data Arya88 holds about you. Requests can be submitted by email to support@arya88.site. We will process your request within 30 business days and provide a copy of your data in a readable format.

8.2 Right to Rectification

If you find that your personal data at Arya88 is inaccurate or incomplete, you may request a correction at any time. For basic details such as email address and phone number, corrections can be made directly through your account settings. For information requiring re-verification, such as your full name, please contact our support team.

8.3 Right to Erasure

You may request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed for the original purpose for which it was collected, or when you withdraw consent you had previously given. Please note that this right is not absolute and Arya88 may need to retain certain data to fulfil legal obligations.

8.4 Right to Withdraw Consent

For data processing that relies on your consent — such as receiving marketing communications from Arya88 — you may withdraw that consent at any time without affecting the validity of prior processing. To withdraw marketing consent, use the "Unsubscribe" link in our emails or contact support@arya88.site.

8.5 How to Submit a Data Rights Request

To submit any request related to your data rights at arya88, contact us via email at support@arya88.site with the subject line "Data Rights Request" and include the type of request along with your account details. We will verify your identity before processing any request to ensure the security of your data.

9. Minors' Data and Underage Protection

The arya88 platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from anyone under 18. If you are a parent or guardian who believes a child in your care has registered an account with arya88, please contact us immediately at support@arya88.site.

If we determine that personal data belonging to a child or minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

10. Amendments to the Privacy Policy

Arya88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform operations. When we make material amendments, we will:

• Displaying a clear notice on the arya88 homepage at least 14 days before any amendments take effect.
• Sending notification emails to all active registered players regarding the amendments made.
• Updating the "Last Updated" date at the top of this document.

Continued use of the Arya88 platform after an amended Privacy Policy takes effect will be considered acceptance of the updated version. If you do not agree with any amendments, you have the right to close your Arya88 account before the amendment's effective date.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how Arya88 handles your personal data, please reach us through the following channels:

• Email (preferred channel for privacy enquiries): support@arya88.site
• Live Chat: Available 24/7 on the Arya88 platform
• Phone: 1-800-88-3321 (free, 24 hours a day, 7 days a week)

For privacy-specific enquiries and data requests, please include "Privacy Enquiry" or "Data Request" in the subject line of your message so it can be routed to the relevant team more quickly. We are committed to responding to all privacy enquiries within 5 business days.